Pixel Pilgrim StudiosCustom Software & Senior Engineering Studio
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Support

Pixel Pilgrim Studios LLC provides support for our iOS apps and client website/software services. Email is the fastest way to reach us.

Email: support@pixelpilgrimstudios.com
Business hours: Mon–Fri, 9am–5pm PST
Mailing address: 7521 Kress Ave. Bell Gardens, CA, 90201

iOS Apps Support

Quick checklist

  • Update the app to the latest version
  • Restart the app (and your device if needed)
  • Confirm you’re on a supported iOS version
  • If it still fails, email support with the details below

Email format

To: support@pixelpilgrimstudios.com
Subject: App Support – [APP NAME] – [Short Issue]

What to include

  • App name
  • App version (if shown in Settings/About)
  • Device model (example: iPhone 14 Pro)
  • iOS version
  • Login method (Sign in with Apple / email-password / other)
  • What you expected vs what happened
  • Steps to reproduce (numbered steps help)
  • Screenshots or a short screen recording (if applicable)
  • Exact error message text (copy/paste if possible)

Account & login

  • Confirm you’re using the same login method you originally used
  • Try password reset (if supported in the app)
  • Include the exact error message in your email

Security note: Never email your password. We will not ask you for it.

Cloud sync

If your data isn’t syncing or appears missing, include:

  • Whether you’re signed in
  • Whether it reproduces on another device
  • Approximate timestamps (when you created/changed the data)
  • Whether you recently reinstalled the app or changed phones

Notifications

  • iOS Settings > Notifications > [APP NAME] (Allow Notifications)
  • Check Focus modes / Do Not Disturb
  • If the app has notification settings, confirm they’re enabled

Subscriptions (work-in-progress)

Some Pixel Pilgrim Studios apps may include subscriptions in a future release. If subscriptions are not currently live in your app, you will not be charged. When subscriptions become available, the app and App Store listing will describe pricing and terms.

When subscriptions are live, they are managed through Apple (iOS Settings > Apple ID > Subscriptions). Refund requests are handled through Apple’s purchase system.

Client Website + Software Services

If you’re an existing client and need changes, fixes, or updates:

To: support@pixelpilgrimstudios.com
Subject: Client Support – [YOUR DOMAIN] – [Request]

What to include

  • Your domain (example: yourbusiness.com)
  • Exactly what you want changed (include final text/images if relevant)
  • Any deadline or urgency
  • Screenshots (especially for layout issues)
  • Any error messages you’re seeing

Security note: Do not email passwords. If access is required, we’ll coordinate a secure method.

Urgent outages

If your site is down or severely broken:
Subject: URGENT – Site Down – [YOUR DOMAIN]
Include when it started and what you’re seeing.

Privacy requests

To request access, correction, export, or deletion of personal data associated with a Pixel Pilgrim Studios product:
To: support@pixelpilgrimstudios.com
Subject: Privacy Request – [APP OR SERVICE NAME]

Security reporting

If you believe you found a security vulnerability:
To: support@pixelpilgrimstudios.com
Subject: Security Report – [Product]